Privacy Policy
At Fajar Travels, we value the trust you place in us when booking your sacred journey for Hajj and Umrah. Protecting your personal data and ensuring transparency in how we collect, use, and safeguard your information is our priority. This Privacy Policy explains how we handle your personal information in compliance with applicable laws, including the UK General Data Protection Regulation (UK GDPR).
1. Booking & Payments
- All bookings are subject to availability.
- To confirm your booking, a non-refundable deposit must be paid at the time of reservation.
- The remaining balance must be paid in full by the date specified in your booking confirmation. Failure to do so may result in cancellation of your booking.
- Payments can be made via bank transfer, debit/credit card, or any other approved method.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process bookings for Hajj and Umrah packages.
- To provide travel-related services such as flights, accommodation, and transport.
- To comply with Saudi Arabian visa and entry requirements..
- To communicate with you regarding your booking, updates, and customer service.
3. Sharing of Information
We use your personal information for the following purposes:
- Airlines, hotels, and ground transport providers.
- Saudi Hajj/Umrah Ministry authorities for visa processing.
- Payment gateways and banks for secure transactions.
- IT service providers and website hosting companies.
4. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. Payment details are encrypted and processed through secure channels.
5. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (for example, retaining booking records for tax purposes).