Privacy Policy
Privacy Policy
How Fajar Travels collects, uses and protects your personal information when you enquire or book with us.
At Fajar Travels we value the trust you place in us when booking your sacred journey for Hajj and Umrah. This Privacy Policy explains how we collect, use and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR).
Last updated: October 2026
01. Information We Collect
When you use our website, contact us or book a Hajj or Umrah package with us, we may collect:
- Personal details: full name, date of birth, passport details, nationality and gender.
- Contact details: email address, phone number and postal address.
- Travel details: preferred package, travel dates, flight details and accommodation preferences.
- Payment information: card or bank transfer details, processed securely through third-party payment providers.
- Special requirements: special needs, medical conditions or requests that help make your pilgrimage more comfortable.
- Website usage data: IP address, browser type, cookies and pages visited.
02. How We Use Your Information
We use your personal information to:
- Process bookings for Hajj and Umrah packages.
- Arrange travel services such as flights, accommodation and transport.
- Meet Saudi Arabian visa and entry requirements.
- Contact you about your booking, updates and customer service.
- Respond to enquiries you send through our website, phone, email or WhatsApp.
03. Sharing of Information
We only share your information where it is needed to deliver your booking, with:
- Airlines, hotels and ground transport providers.
- Saudi authorities for visa processing.
- Payment providers and banks for secure transactions.
- IT service providers and website hosting companies.
We do not sell your personal information to anyone.
04. Data Security
We use appropriate security measures to protect your personal data from unauthorised access, alteration or disclosure. Payment details are processed through secure channels.
05. Data Retention
We keep your personal data only for as long as needed for the purposes set out in this policy, or as required by law (for example, keeping booking records for tax purposes).
06. Your Rights
Under UK GDPR you have the right to:
- Ask for a copy of the personal data we hold about you.
- Ask us to correct information that is wrong or incomplete.
- Ask us to delete your data where we no longer need it.
- Object to, or ask us to limit, how we use your data.
- Complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
To make a request, contact us using the details below.
07. Cookies
Our website uses cookies to make it work properly and to understand how visitors use it. You can control or delete cookies through your browser settings.
08. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Questions About Your Data?
Call 0121 529 3125, WhatsApp +44 7417 592186 or email sales@fajartravels.co.uk and our team will be happy to help.
Plan Your Journey
Ready to Begin Your Umrah or Hajj?
Talk to our team about packages, dates and travel from the UK. We are happy to answer your questions and send you a price.