Terms and Conditions

These Terms & Conditions (“Terms”) apply to all bookings made with Fajar Travels for Hajj and Umrah packages, as well as any other travel services we provide. By booking with us, you agree to comply with these Terms.

1. Information We Collect

When you use our website, contact us, or book a Hajj/Umrah package with us, we may collect the following types of information:

Personal details: Full name, date of birth, passport details, nationality, and gender.
Contact details: Email address, phone number, and postal address.
Travel details: Preferred package, travel dates, flight details, accommodation preferences.
Credit/debit card or bank transfer information (processed securely via third-party payment providers).
Religious/travel-specific information: Special needs, medical conditions, or requests that help us make your pilgrimage more comfortable.
Website usage data: IP address, browser type, cookies, and pages visited.

2. How We Use Your Information

We use your personal information for the following purposes:

To process bookings for Hajj and Umrah packages.
To provide travel-related services such as flights, accommodation, and transport.
To comply with Saudi Arabian visa and entry requirements..
To communicate with you regarding your booking, updates, and customer service.

3. Sharing of Information

We use your personal information for the following purposes:

Airlines, hotels, and ground transport providers.
Saudi Hajj/Umrah Ministry authorities for visa processing.
Payment gateways and banks for secure transactions.
IT service providers and website hosting companies.

4. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. Payment details are encrypted and processed through secure channels.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (for example, retaining booking records for tax purposes).